Privacy Policy
Privacy Policy
This Privacy Policy was last revised on and is effective as of September 30, 2024.
- 1. What Does This Privacy Policy Include?
- 2. What Type of Information Do We Collect and How Do We Collect It?
- 3. How Do We Use Your Information?
- 4. How Do We Disclose and Share Your Information?
- 5. What Steps Are Taken To Keep Personal Information Secure?
- 6. What Happens When I Link to or From Another Web Site or Use Social Media Features?
- 7. Is Personal Information Collected from Children?
- 8. How Will I Be Informed About Changes Regarding This Privacy Policy?
This Privacy Policy forms part of your legal agreement with Ace Hardware Home Services, Inc., a subsidiary of Ace Hardware Corporation (collectively, “Ace Hardware Home Services”, “Ace”, “we”, “our”, or “us”) under Ace Hardware Home Services’ Terms of Use, available at www.detmersons.com/terms-of-use. By downloading, installing, accessing, or using any of the Services (as defined below) or by submitting information to us in a manner governed by this Privacy Policy, you agree to the terms of this Privacy Policy, as amended from time to time.
Our Services may contain links to other websites, applications or services operated by others. Please be advised that the practices described in this Privacy Policy do not apply to information gathered through these other websites, applications, or services, including websites, applications or services operated by our franchisees, most of which are independently owned and operated, although some may be owned by our affiliates.
Note for Non-U.S. Visitors: The Services and the products offered are intended only for residents of the fifty (50) United States and the District of Columbia and are not directed to individuals residing outside the United States, who may be subject to different privacy laws. If you reside outside the United States, do not access or use the Services.
If you have any questions regarding this Privacy Policy, please contact our Customer Care Department by phone at 937-705-0435.
1. What Does the Privacy Policy Include?
Services are defined as:
Online Services: certain online services provided by us that link to this Privacy Policy or on which this Privacy Policy appears, as well as the content, features, and software available on them, including online communications through or related to the Online Services, and
Offline Services: certain offline services including but not limited to offline communications through our Customer Care Department in connection with the Online Services.
By using the Online Services, you are agreeing to the Terms of Use, available at www.determersons.com/terms-of-use.
2. What Type of Information Do We Collect and How Do We Collect It?
We may collect personal information to deliver the Services you request, to help improve your experience, to support our business functions, and in a variety of ways when you interact with us.
What Personal Information Do We Collect?
Depending on your use of our Services and how you interact with us, we may collect the following categories of personal information.
- Personal identifiers, such as name, address, telephone number, and email address;
- Device information, online identifiers and related information, such as operating system information, type of device, and screen size;
- Internet, application, and network activity information, such as browsing history, clickstream data, search history, and information regarding interactions with a website, application, or advertisement, including other usage data related to your use of any of our Services or other online services, cookies, and IP addresses;
- Demographic information, such as age, month and year of birth;
- Customer records, such as purchase history information, such as services you have bought and/or returned;
- Financial information, such as credit and debit card numbers (stored within our payment processor) and claims information;
- Location information, such as geo-location information;
- Audio, visual, and other sensory information, such as audio and video recordings;
- Individual preferences and characteristics, such as inferences related to shopping patterns and behaviors; and
- Education level, gender, marital status, household income, and other personal information.
How Do We Collect Personal Information?
We collect personal information from you or about you in a variety of ways, which may include: directly from you; from advertising networks, internet service providers, data analytics providers, marketing and product vendors; from your device and other technologies; from government entities, operating systems and platforms, social networks, data brokers, and other external third-party sources.
You actively share information with us in various ways when you utilize the Services. You also passively provide us information in other ways through technology.
Use of Cookies and Other Technologies
Like many online services, we may collect and store certain information automatically whenever you interact with our Services. For example, we may collect your IP address, browser and device information, including operating system, application software, and reference site domain name, every time you access or use the Services. We also use personal information to derive aggregated information regarding customer traffic patterns and usage and mobile application usage data. We may use this information in combination with other information we have about you, including personal information.
We use cookies, which are small data files created by a web server and stored by your browser. We also use pixel tags, which are tiny graphic images, also known as web beacons, action tags, or transparent GIF files. Some cookies and pixel tags permit the Services to function properly. For example, we may use cookies and other technologies to store your preferences and provide a personalized experience on the website. In addition, we may use certain technologies to determine whether you have opened an e-mail or clicked on a link contained in an e-mail, and how you use the pages and content in our websites.
If you do not want cookies to be dropped on your device, you can adjust the setting of your Internet browser to reject the setting of all or some cookies and to alert you when a cookie is placed on your device. For further information about how to do so, please refer to your browser 'help', 'tool', or 'edit' section or see www.allaboutcookies.org. Please note that if you use your browser settings to block all cookies, including strictly necessary cookies, you may not be able to access or use all or parts of the functionalities of the Ace websites. To continue to allow all cookies, select “Manage Choices” below and select “Allow All Cookies” . To reject the further placement of any non-necessary cookies, select “Necessary Cookies Only”. To opt out of the Sale or Sharing of Personal Information online, click on the “Share or Sale of Personal Information” tab and toggle to the left. Then select “Confirm My Choices”. This will stop further cookies from being placed on your device. These choices are device and browser specific. Manage Choices.
Analytics
We may also use cookies and other technologies to implement analytics tools, including, but not limited to, Google Analytics, that help us understand how the careers page is performing, how you engage with the careers page, and how you interact with our advertisements and communications. The information we collect using Google Analytics, which may be shared with Google, doesn’t include names or contact information, but may include IP addresses, and activity on the careers page. For more information on your privacy choices in connection with Google Analytics, including the Google Analytics Browser Opt-Out Add On, please visit the Google website at: https://www.google.com/policies/privacy/partners/ .
3. How Do We Use Your Information?
We use your personal information to provide you Services, such as to fulfill your requests for information or to help us personalize our Services and marketing to you. We also may use your personal information to support our business functions, such as fraud prevention, marketing, and legal functions. We may combine information, collected online and offline, including information from third party sources. We also may transfer or share your personal information within our corporate family of companies for these purposes, as permitted by law.
4. How Do We Disclose and Share Your Information?
We may share your personal information with Ace affiliates, within our corporate umbrella of companies, services providers, marketing vendors, and other external parties in order to provide the Services. We engage service providers to perform services in connection with the operation of our business and may share data with them in order to provide the Services requested. We may share your personal information in other special circumstances, which include situations when sharing is required by law, or we believe sharing will help to protect the safety, property, or rights of us, our customers, our associates, or other persons.
5. What Steps Are Taken to Keep Personal Information Secure?
We use various security measures to protect personal information that we collect. However, we cannot guarantee that your personal information will be secure from disclosure or misuse, either by accident or by unauthorized access or use.
6. What Happens When I Link to or From Another Web Site or Use Social Media Features?
Other Ace websites, applications, and digital services may be governed by different privacy policies. Please read the privacy policy posted on each Ace website, application, or other digital service that you visit to understand the information collection, used and sharing practices that apply.
Our Services may contain links to websites, applications, or services operated by others. Please be advised that the practices described in this Privacy Policy do not apply to information gathered through these websites, applications, or services.
If you have accessed our Services through a link from some of our advertising or marketing partners, our Services may include a frame of the applicable advertising or marketing partner. Nevertheless, the information you provide to us through these framed web pages is collected by us, and our use of this information is governed by this Privacy Policy.
Our Services offer you the ability to interact with social media platforms, such as Facebook®, X/Twitter®, and Instagram®. Please be advised that reviews, user-generated content, and other information you post or share with these platforms and networks, and any information gathered by the platforms and networks, will be governed by the Privacy Policy and terms of use of the applicable platform or network and not by this Privacy Policy. Please remember that any information you disclose in this manner will be publicly available.
We encourage you to read the Privacy Policy and terms of use posted on each and every website, application, platform, network, or service that you access or use.
7. Is Personal Information Collected from Children?
The Services are intended for adults. We do not sell any services ordered through our Services directly to anyone who we know to be under the age of 18, including children under the age of 16. If you are under the age of 18, you should not use our Services to submit orders or purchase any services. In addition, we do not collect online any personal information from anyone who we know to be under the age of 13. If you are under the age of 13, you should use our Services only with the involvement of a parent or guardian and should not submit any personal information of any kind to us.
California minors (under 18 years of age) may, in certain circumstances, request and obtain removal of content or information they posted to the Services. If you are a California minor, you may make a removal request by contacting us toll-free by phone at 1-937-705-0435.
8. How Will I Be Informed About Changes Regarding This Privacy Policy?
This Privacy Policy is in effect as of the date noted at the top of the Privacy Policy. We may change this Privacy Policy from time to time. If we do, we will post the revised version here and change the “last updated date” (the date it applies from) at the top of the Privacy Policy. You should check here regularly for the most up-to-date version of the Privacy Policy.
