Ace Hardware has been serving communities throughout America for 100 years. We have over 5000 stores across the country that are locally owned and operated by individuals deeply rooted in their communities. At Ace these local entrepreneurs and passionate, red-vested heroes take pride in helping their neighbors to care for and maintain their homes.
Through conversations with customers and questions asked of our owners we identified a need for a better solution for homeowners to get help with home projects. With changing demographics and shifting priorities, good quality home services providers have become more in demand and increasingly in short supply. It became clear that there is a need that we can help fill; a need for more reliable plumbers, painters, electricians, heating and air conditioning experts and other home services offerings –
We took this challenge as a call to extend our mission as the most helpful hardware stores on the planet and to also become the most helpful provider of home preservation services. Based on the unique role Ace plays in the local community and our obsession with providing helpful, best-in-class customer service – Ace Hardware Home Services was launched.
“We believe we have a real shot at being and becoming the best, most helpful hardware stores on the planet – and – the best, most trusted provider of home preservation services for customers who are longing to fill a gaping hole in their neighborhood; namely, a brand who will stand behind the products they sell and the services they offer,” said John Venhuizen, CEO of Ace Hardware. “And, with respect to prospective job creation, the opportunity may be even larger In fact, we consider it our duty to offer people the opportunity – even without a college degree – for a meaningful and fulfilling life, skillfully working with their hands – and their head – to repair and replace, to preserve and protect, and to fortify and beautify the largest asset most people own; their home.”
Our journey into Home Services kicked off with the launch of Ace Handyman services in 2019 – we now have handyman services in 47 states throughout the US. In 2023, we continued our journey to Bring Helpful to the Homes of our neighbors with the launch of plumbing, heating & cooling, and electrical businesses employing 800+ trusted experts in hundreds of zip codes across the country. With the partnership of Ace Hardware Home Services these multi-generation family run services businesses can continue to operate locally with the same great team and service their customers have come to know and love, but with expanded opportunity for their customers and employees.
As we continue to grow one thing is clear – our team is what sets us apart. We want to solve problems in the home and we invest in training and development for our team members so that we can continue to provide best in class service and grow relationships with homeowners that last a lifetime. Customers can experience the difference with the Red Bow Promise – we deliver the highest quality service in a friendly, professional manner. We treat your home with care and our job isn’t complete until you’re satisfied.
